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Privacy Policy

1. Introduction

Forefront Coaching Ltd (“Forefront Coaching,” “we,” “us,” “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website [https://theforefront.co/] or use our services. By using our Website or services, you agree to the practices described in this policy.

2. Who we are

Forefront Coaching Ltd is registered in England and Wales. Registered office: 124–128 City Road, London, England, EC1V 2NX Email: hello@theforefront.co We act as the “data controller” of your personal information under UK data protection law (including the UK GDPR and the Data Protection Act 2018).

3. Information we collect

We may collect the following types of information:

  • Personal information you provide directly (such as your name, email address, phone number, payment details, and any other information provided when booking services or signing up to our resources).
  • Usage data (including information about how you use our Website, such as IP address, browser type, device information, and pages visited).
  • Communication data (such as emails, feedback forms, or messages sent to us).

4. How we use your information

We use your personal information for the following purposes:

  • To provide and deliver our services, including training, coaching, consultancy, and access to online resources.
  • To process payments and manage billing.
  • To communicate with you, including responding to enquiries and providing updates about services.
  • To improve our Website, services, and resources through analytics and user feedback.
  • To comply with legal obligations.
  • For marketing purposes, if you have given consent (for example, receiving newsletters or event updates).

We process your personal data under one or more of the following legal bases:

  • Performance of a contract: where processing is necessary to provide our services.
  • Legitimate interests: where processing is necessary for our business operations and does not override your rights (e.g. service improvements, customer support).
  • Consent: where you have given us permission to send marketing communications.
  • Legal obligation: where we must comply with the law (e.g. financial record keeping).

6. Sharing your information

We do not sell your personal data. We may share it with trusted third parties where necessary, including:

  • Service providers who support our business operations (e.g. IT hosting, payment processors, analytics providers).
  • Klipy, which we use as our customer relationship management system; Make, which we use to automate the handling of enquiries; and Brevo, which we use to send requested documents and email correspondence. Each acts as a processor on our instructions.
  • Professional advisers (e.g. accountants, lawyers).
  • Where required by law or regulatory obligation. Where we use third parties outside the UK, we will ensure that appropriate safeguards are in place to protect your data.

7. Data retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Payment records and invoices may be kept for up to 7 years for legal and tax reasons.

8. Your data protection rights

You have the following rights under UK data protection law:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request erasure of your personal data (in certain circumstances).
  • The right to restrict processing of your data.
  • The right to object to processing (including marketing).
  • The right to data portability.
  • The right to withdraw consent where processing is based on consent. To exercise these rights, please contact us at hello@theforefront.co. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Security of your information

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

Our Website uses cookies and similar technologies. For details, please see our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date. We encourage you to check back regularly.

12. Recruitment and Internships

If you apply for an internship, placement, or other role with Forefront Coaching, we will collect and process the information you provide (including your CV, covering letter, references, and any interview notes). This data will be used solely for the purpose of considering your application and, if successful, managing your internship or role. We will retain applicant data for up to 6 months after the close of the application process, unless you ask us to delete it sooner. If you become an intern, we will retain your personal data in line with our internal HR and legal obligations.

13. Contact us

Forefront Coaching Ltd is registered with the Information Commissioner’s Office under registration number ZC090793. If you have questions about this Privacy Policy or how we handle your personal data, please contact us: Forefront Coaching Ltd 124–128 City Road, London, England, EC1V 2NX Email: hello@theforefront.co

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